Arrival: 07/08/2019
Departure: 07/09/2019
Address: 1021 Airline Drive, Kenner, LA
Review: Days Inn by Wyndham New Orleans Airport – RENOVATIONS NEEDED
I had to change rooms twice. The first room the A/C wasn't working. The second room was in a corner that I didn't like. The refrigerator was not working in final room I chose to stay in because I didn't want to move again. So I just put my water on ice in the ice bucket for the night.
I wanted to recognize Lee for outstanding customer service. She was working the front desk alone when I arrived. I was shocked to see this since it was essence weekend. She handled everyone with grace and was very nice while taking attitude from people with complaints about the property. She paid close attention to who arrived first and she addressed us accordingly as rooms became available. Lee's composure is the only reason why I kept my cool through the inconvenience of walking back and forth to reception as I discovered inoperable equipment in the rooms I was checked in to.
I moved here because the hotel is directly across the street from the airport and I had an early morning flight Essence Weekend and I didn’t want any transit delays to cause me to miss my flight. The hotel shuttle is not 24 hours, but the airport parking shuttle comes by to pick people up from the hotel on their way out at odd hours. You just have to flag them down to pick you up.
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